Privacy Policy
We use the information you send us to reply to your messages, answer your questions, ask you questions about your order, thank you for your order, fill your order, and fill out mailing labels for your order. If we purchase your mailing label from the Post Office, we will use your name and address, and possibly your phone number for orders outside the United States, if required, to fill out their form for mailing labels and customs forms. In some cases, we may contact you to check on the delivery of your order. We may share the content of your reviews, without sharing your personal or identifying information, on our own website or our own social media. If you would like to receive additional communications from us, you may request them by signing up for our mailing list: https://eepurl.com/docby1 We don’t share your personal information with anyone else.
Refund and Returns Policy
Please choose original, one-of-a-kind works of art, such at art dolls, figurines, or paintings, carefully as we do not offer returns or refunds for original art, due to the potential for it not being in its original, saleable state when returned. We can offer an exchange or return on handmade plush toys or doll clothing if they are returned in their original, saleable condition within two weeks. We want you to be happy with your purchase, and if there is an issue with your order, please contact us. We are happy to help make it right. Packages are shipped insured by USPS. Please contact us is there is any issue.
Digital items cannot be returned.
Please contact us for any issues with print-on-demand items.
Gifts
If your item is a gift and you would like it sent to a separate address with a gift note, please let us know in the notes at checkout, or contact us at [email protected].
Shipping Policy
Orders will be shipped via USPS from North Carolina. We use either USPS Ground Advantage or Priority Mail. Handling time varies from 2-5 business days for ready-made items. Print-on-demand items may take longer. USPS delivery times vary. USPS Ground Advantage delivery time is usually, but not always, 2-5 business days. USPS Priority Mail delivery time is usually, but not always, 1-3 business days. Both USPS Ground Advantage and Priority Mail come with insurance for items priced up to $100. Items priced beyond that will require additional insurance.
Need help?
Contact us at [email protected] for questions.
